FAQs
Shipping
What shipping methods do you offer and how much do they cost?
We offer Standard Shipping and Expedited Shipping.
Shipping costs are calculated at checkout based on destination and method selected.
Where do you ship?
We ship worldwide, including the United States, Canada, United Kingdom, Germany, France, Switzerland, and most EU/EEA countries.
We cannot ship to military bases or certain restricted regions.
How are orders shipped?
All orders are shipped via trusted carriers. Once processing is complete, your package is handed to the carrier and delivered through your local postal service in the destination country.
How long does delivery take?
Order Processing: 1–2 business days
Estimated Delivery Times:
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USA: 3–7 business days
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Canada & UK: 5–10 business days
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EU/EEA: 5–12 business days
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Other countries: Delivery time may vary depending on location and customs
Will I receive tracking information?
Yes. You will receive a tracking number by email once your order is shipped.
Tracking updates may take 24–72 hours to appear.
Why is my tracking not updating?
Tracking may remain unchanged due to customs processing, carrier delays, weather conditions, or local postal backlog.
Why do I have to pay extra delivery or customs fees?
Some countries may charge VAT, import taxes, or remote-area fees. These charges are determined by local customs and are the customer’s responsibility.
Payment
What payment methods do you accept?
We accept major credit/debit cards and secure online payments. All prices are displayed in USD. Your bank may automatically convert the currency at checkout.
Which currency do you use?
Our store operates in USD, but your local currency may be shown depending on your region.
Orders
How do I place an order?
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Choose your product
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Click Add to Cart
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Proceed to checkout
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Enter your details and complete payment
Can I modify my order?
If you need to change your order, please contact us within 12 hours of placing it at support@opusto.com.
Changes cannot be made once the order enters production or has shipped.
Post-Purchase
What if I received a defective or damaged item?
We’re sorry for the inconvenience.
Please contact us with photos of the issue and your order number.
You may refer to our Return & Refund Policy for more details.
What if I chose the wrong product variant?
If you selected the wrong style, color, or design, contact us within 12 hours so we can update it before production.
Once the item is printed, changes are no longer possible.
What if my tracking shows “Returned to Sender”?
This usually happens when the shipping address is incorrect or the delivery attempt failed.
Steps:
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Contact your local post office with your tracking number
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If they cannot locate the package, contact us with your correct address
If the original address was correct, we will reship at no cost.
If the original address was incorrect, reshipping fees may apply.
Shipping Problems
I entered the wrong shipping address — what should I do?
Contact us immediately at support@opusto.com.
If the order has not shipped, we will update the address for free.
If it has shipped, we cannot change the address or replace the package without fees.
Why is my package delayed?
Delays can occur due to customs inspection, peak season, weather, or carrier backlog.
Please allow additional time for international shipments.